Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, browse the products on our website, select the product and quantity you wish to purchase, and add the items to your shopping cart.

Proceed to checkout and provide the required information, including your contact and delivery details. Review your order before completing the payment.

Once your order has been successfully placed and confirmed, you will receive the relevant order confirmation.

2. Do I need to register an account to place an order?

You may register an account with us to make your shopping experience more convenient and to manage your orders.

Please ensure that the information provided during registration is accurate and up to date.

3. How can I check my order status?

You may log in to your Baby World account to check your order information and status.

If you require further assistance regarding your order, please contact us at [email protected] or 017-995 1168.

4. How long does delivery take?

Orders will be delivered within 5–7 working days from the date of order confirmation.

Please note that delivery times may vary depending on the delivery location, courier service, public holidays, peak periods and other circumstances beyond our reasonable control.

For more information, please refer to our Shipping Policy.

5. Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your delivery address.

We will try to assist where possible. However, changes may not be possible once your order has been processed for shipment or handed over to the courier.

Customers are responsible for ensuring that the delivery information provided at checkout is accurate and complete.

6. Can I cancel my order?

Orders may only be cancelled while they are still in pending status.

Orders that are already being processed for shipment or have been shipped cannot be cancelled.

If you wish to request an order cancellation, please contact us as soon as possible at [email protected] or 017-995 1168.

7. What should I do if I receive the wrong or damaged product?

If you receive an incorrect or damaged product, please contact us as soon as possible and provide your order details together with relevant photographs or other supporting information.

We will review the matter and advise you on the appropriate next steps.

8. Can I return a product?

Returns are subject to our Return & Refund Policy.

Returned goods/products must be in good condition, unused, and returned in their original packaging and shipping container, where applicable.

The original receipt or proof of purchase should also be provided.

9. Can I get a refund?

A refund may be issued where the returned goods/products meet the applicable requirements under our Return & Refund Policy.

If the goods/products have been used, damaged, altered or otherwise affected by the customer, the return may not be accepted and no refund will be issued.

10. How long does a refund take?

Once the returned goods/products have been received, inspected and confirmed to meet our return requirements, the refund will be processed within 3–5 days after confirmation.

Please note that the actual time for the refund to be reflected in your account may vary depending on your bank or payment provider.

11. Where should I send my return?

Please return your purchase to:

BABY WORLD (MALAYSIA) SDN. BHD.
Registration No.: 202201013490 (1459187-W)
Address: No.5, Lorong Dr. Wong Soon Kai 4D, 96000 Sibu, Sarawak, Malaysia

Customers are responsible for ensuring that returned packages are securely packed and safely delivered to us.

Baby World will not be responsible for goods/products that are lost or damaged during the return transit.

12. What payment methods are available?

Available payment methods will be displayed during the checkout process.

Payment transactions may be processed through third-party payment service providers. Customers may also be subject to the terms and conditions of the relevant payment service provider.

13. Is my personal information safe?

We take reasonable and appropriate measures to protect your personal information against unauthorised access, collection, use, disclosure, alteration, loss or misuse.

However, no method of transmission over the Internet or electronic storage is completely secure.

For more information about how we collect, use and protect your personal information, please refer to our Privacy Policy.

14. How can I contact Baby World?

If you have any questions regarding your order, products, delivery, returns or other enquiries, please contact us at:

BABY WORLD (MALAYSIA) SDN. BHD.
Registration No.: 202201013490 (1459187-W)
Address: No.5, Lorong Dr. Wong Soon Kai 4D, 96000 Sibu, Sarawak, Malaysia
Phone: 017-995 1168
Email: [email protected]

Business Hours:
Monday – Sunday
9:00 AM – 7:00 PM