Return & Refund Policy
At Baby World, we aim to ensure that our customers have a positive shopping experience.
All returned goods/products are subject to inspection and must meet the requirements stated in this Return & Refund Policy.
1. Return Conditions
Returned goods/products will be checked together with the original receipt.
All returned goods/products must:
Be in good condition
Be unused
Be in their original packaging
Be returned in the original shipping container or packaging as received, where applicable
Be accompanied by the original receipt or proof of purchase
The product and packaging should be returned in the same condition as received, except where the product is being returned due to a verified defect or damage.
2. Used or Damaged Products
If the goods/products have been used, damaged, altered or otherwise affected by the customer, the return may not be accepted and no refund will be issued.
Baby World reserves the right to determine whether the returned goods/products meet the applicable return requirements following inspection.
3. Return Transit
Customers are responsible for arranging and paying for the return shipment unless otherwise agreed by Baby World.
Baby World will not be responsible for any goods/products that are lost or damaged during the return transit.
Customers are responsible for ensuring that the returned package is securely packed and safely delivered to us.
We recommend that customers retain their return shipment tracking information until the return has been received and confirmed by Baby World.
4. Inspection and Refund
Once the returned goods/products have been received, inspected and confirmed to meet our return requirements, the refund will be processed within 3–5 days after confirmation.
Please note that the actual time for the refund to be reflected in your account may vary depending on your bank or payment provider.
5. Return Address
Please return your purchase to the following address:
BABY WORLD (MALAYSIA) SDN. BHD.
Registration No.: 202201013490 (1459187-W)
Address: No.5, Lorong Dr. Wong Soon Kai 4D, 96000 Sibu, Sarawak, Malaysia
6. Contact Us
If you have any questions or require assistance regarding a return or refund, please contact us at:
Phone: 017-995 1168
Email: [email protected]