Privacy Policy
At BABY WORLD (MALAYSIA) SDN. BHD., we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or use our website.
This Privacy Policy is issued in accordance with the Personal Data Protection Act 2010 (Act 709) (“PDPA”) of Malaysia and other applicable laws and regulations relating to the protection of personal data in Malaysia.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you register an account, place an order, fill in a form, contact us, make an enquiry or otherwise interact with our website.
The personal information we may collect includes, but is not limited to:
Full name
Contact number
Email address
Billing address
Delivery address
Account and registration information
Order and purchase information
Information provided when you contact us or make an enquiry
We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted by applicable laws.
2. How We Use Your Personal Information
Your personal information may be used for the following purposes:
To create and manage your customer account
To process and fulfil your orders
To arrange delivery of your purchases
To process payments and transactions
To communicate with you regarding your orders, enquiries or account
To provide customer support
To manage returns and refunds
To improve our website, products and services
To provide information about our latest products, promotions, events, updates and offers, where permitted
To maintain business and transaction records
To comply with applicable legal and regulatory requirements
3. Disclosure of Personal Information
We do not sell your personal information.
Where necessary for the operation of our business and the provision of our services, your personal information may, where applicable, be shared with or processed by relevant third parties and service providers, including:
- Payment partners and payment service providers
- Delivery and courier companies
- Website and technology service providers
- Hosting and technical service providers
- Other service providers who assist us in providing our products and services
Where your personal information is shared with payment partners or other relevant service providers, such information will only be shared or processed where reasonably necessary for the relevant purpose and in accordance with the Personal Data Protection Act 2010 (Act 709) (“PDPA”) of Malaysia and other applicable laws and regulations.
4. Payment Information
Payment transactions may be processed through third-party payment partners or payment service providers.
Where applicable, your personal information and payment-related information may be shared with the relevant payment partner or payment service provider for the purposes of processing, verifying and completing your payment transaction, preventing fraud, and providing payment-related services.
Such personal information will be processed in accordance with the Personal Data Protection Act 2010 (Act 709) (“PDPA”) of Malaysia and other applicable laws and regulations.
The relevant payment partner or payment service provider may also have its own privacy policy and terms governing the processing of your personal information and payment information.
We do not intend to retain complete credit card details on our website unless otherwise stated.
5. Marketing and Promotional Communications
Where permitted by applicable laws, we may use your contact information to provide information about our products, promotions, events, offers and other updates.
You may contact us if you no longer wish to receive promotional communications from us.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember certain preferences, support website functionality and understand how our website is used.
You may adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website functions.
7. Security
We take reasonable and appropriate measures to protect your personal information against unauthorised access, collection, use, disclosure, alteration, loss or misuse.
However, please note that no method of transmission over the Internet or electronic storage is completely secure.
While we take reasonable steps to protect your personal information, we cannot guarantee that information transmitted over the Internet will always be completely secure.
8. Retention of Personal Information
We will retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to provide our services, to maintain business and transaction records, or to comply with applicable legal and regulatory requirements.
When your personal information is no longer required, we will take reasonable steps to dispose of or anonymise it in accordance with applicable requirements.
9. Access and Correction
You may contact us if you wish to request access to or correction of your personal information held by us, subject to applicable laws and relevant requirements.
If you believe that any of your personal information is inaccurate or incomplete, please contact us so that we can review and update the information where appropriate.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We encourage customers to review the privacy policies of any third-party websites they visit.
11. Changes to Our Privacy Policy
Baby World may update or amend this Privacy Policy from time to time to reflect changes in our business practices, services or applicable legal and regulatory requirements.
Any updated Privacy Policy will be published on this page.
We encourage customers to review this page periodically for the latest version.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us at:
BABY WORLD (MALAYSIA) SDN. BHD.
Registration No.: 202201013490 (1459187-W)
Address: No.5, Lorong Dr. Wong Soon Kai 4D, 96000 Sibu, Sarawak, Malaysia
Phone: 017-995 1168
Email: [email protected]
